Return and Refund Policy 

All cutlery and tools are one of a kind.  Each piece is crafted with care one at a time.  No two pieces are the same. 

Returns are handled on a case by case basis.  The goal is to satisfy each customer.  

Eligibility for Refund

• Items must be unused and in the same condition as when shipped. 
• You must provide receipt and/or proof of purchase. 

7-Day Return Policy

• There is a 7 day return policy.  You will have 7 calendar days after receiving your item to request a return.  

Restocking Fee

• All returned and refunded items are subject to a 15% restocking fee.  

Non Eligible for Return

• Any and all customized work bearing a requested brand, name, insignia, or distinguishing customization will not be accept for return.  

How to Request a Return 

• To start a return you can contact me at maloshknives@gmail.com.  If your return is accepted, I will send you  shipping instructions.  Items sent without first requesting a return will not be accepted. 
• Buyer is responsible for return shipping and handling fees.  These fees are non-refundable.  
• I will notify you when I receive and inspect your items. 
• You will be notified of the refund amount.  
• Refund will be refunded to original form of payment.  This may take up to two weeks to be completed by your bank or account.  

Exchanges 

• Exchanges of all custom goods are subject to all policies outlined in refunds. 
• Exchanges of all soft goods (shirts, hats, stickers, etc.) will be permitted after contacting me to confirm we have what you need in stock and ready to ship. 
• Exchanges will be completed upon receipt and inspection of your item.
• Customer is responsible for shipping both ways for all exchanges.